PhoCusWright@ITB 08 – Spade-rage

This post was originally posted by Travolution

Brilliant line from Bill Walshe, chief executive of Jurys Doyle Hotel Group and the best speaker of the day, when talking about loyalty programmes.

Given the opportunity he would go back to five minutes before the person who dreamt up the idea of loyalty programmes, and then beat him around the head with a spade.

He, er, doesn’t like them. Don’t mess with this guy.

Kevin May, editor, Travolution

This article was originally posted on Travolution Blog.You can read and comment on the the original article at http://travolution.blogspot.com/2008/03/phocuswrightitb-08-spade-rage.html
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