2008-08-06

The complicit customer

As so often, I can’t but agree with Seth Godin on this comment about how we as customers are complicit in not improving marketing standards.

Especially his comment about the bottom feeding online travelers in permanent search of the cheapest product and then complaining about bad service!

It starts sounding like a broken record but “you’ll get what you pay for” is as true as ever in any industry I can think of.

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This post was originally posted by Joe Buhler @ Marketing on the Smart Web.
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Written by Joe Buhler · Filed Under English, Hospitality, Industry, North America, Technology, Tourism Marketing, Travel 2.0

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